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Day 1  ||  Day 2



Day Two Wednesday, April 16, 2003
8:30am Registration & Morning Coffee
9:00am Chairperson's Introduction

SAILESH DAVE
Conference Director
Frost & Sullivan

9:15am What Really Works Online: A Holistic Approach to Online Marketing and Advertising
  • Aligning advertising budgets with marketing projects to power up acquisition efforts
  • Utilizing multiple programs and applications that have proven to build customer loyalty and ongoing dialogs
  • Using automation to achieve marketing dialogs that work
  • Converting offline customers to new online services
  • Combining efforts that span ads served on the Web and database marketing techniques
  • Implementing acquisition techniques that add directly to the bottom line
10:00am Refreshment and Networking Break
10:30am Effective Search Engine Marketing Strategies

MEL NELSON
Executive Director
Brandway Corp. (Malaysia)

  • How to use search engines to attract visitors to your website
    - Conventional search engine strategies
    - PPC search engine strategies

  • How to convert these visitors into buyers
    - Presentation
    - Information
    - Navigation

  • How obtain the best ROI for your search engine marketing campaign
    - Quantify your ROI goals
    - Measure your results
11:15am Building and Using Customer Intelligence in Online Marketing Efforts

LISA WATSON
Chairman
IBIS Intelligence, Singapore

  • Discover the latest trends in businesses that have incorporated Customer Intelligence
  • Learn how to improve your ROI through successful Customer Intelligence implementation
12:00pm CASE STUDY: Better Brand Building through Interactive Advertising

GRAHAM KELLY
Regional Creative Director
OgilvyInteractive, Asia Pacific

  • Mapping key branding variables for integrated online system
  • Major comparisons between online and offline retail branding
  • Case Study focuses on integrated consumer branding highlighting the food, skincare, tea and vitamins industries in the Taiwan market
12:45pm Networking Luncheon
1:45pm PANEL DISCUSSION: Integration of Internet Marketing with Sales and Customer Service Groups

Panelists:

ADRIAN HENG
Director, Communications & Marketing
Intertainer Asia, Singapore

WONG BAK WEI
Consulting Director - Information Management, South East Asia
Computer Associates, Singapore

COLUM JOYCE
eStrategist, Global Headquarters
DHL Belgium

  • Top 10 operational issues to implementing internet marketing into your organization
  • What key points to consider during strategy planning stage of introducing internet marketing into your front-line units
2:30pm Combining Direct and Collaborative Internet Marketing
Initiatives to Sell Packaged Services

WONG BAK WEI
Consulting Director - Information Management, South East Asia
Computer Associates, Singapore

  • Globalizing marketing program deployment via collaboration with internal and external Internet Marketing shareholders
  • Developing and monitoring the results of web-based partner management initiatives
  • Driving revenue growth through web-based selling and support of services
  • Leveraging web technology to deliver training for internal, partner and customer audiences
  • Integrating product and service sales via global web-based infrastructure
3:15pm Refreshment & Networking Break
3:45pm CASE STUDY: Bringing your Brand into Life through Integrated Communications

TONY PUAH
Director - Business Development - South East Asia
HyroAsia Pty Ltd, Singapore

The maxim for communications and marketing is still the same but there's now newer technology, highly sophisticated customers, and demands for Return on Investment. This explosive session concludes the General Session with a grand finale focuses on Multiple Case Studies of Global Companies from various industries on what worked for them, and what didn't.

4:30pm Closing Remarks & End of General Session